FREQUENTLY ASKED QUESTIONS
What sets KLEOPATRA apart from other jewelry brands
KLEOPATRA isn’t just about looking good — it’s about doing good.We’ve said goodbye to overpriced and exploitative diamonds. Instead, we craft our jewelry from premium materials like genuine braided leather, hypoallergenic stainless steel, and durable zinc alloy detailing — built to last in both style and meaning.But what truly sets us apart is our mission: 20% of every purchase goes to Israeli organizations that train service dogs for veterans suffering from PTSD. When you wear KLEOPATRA, you wear purpose, pride, and powerful impact.
What materials are your pieces made of?
Our jewelry is made from premium-grade stainless steel, chosen for its outstanding durability, lasting shine, and resistance to fading or tarnishing. It’s a strong, reliable material that keeps its beauty over time — perfect for meaningful pieces designed to be worn with pride.
Do you offer free returns & exchanges?
Yes! We offer FREE returns & exchanges on all orders* within 30 days of delivery.
Simply email costumer.service@kleopatrajewelry.com and we will take care of everything.
To learn more about our returns & exchanges policy click here.
What are your shipping times?
order preparation time is up to 3 business days, and the shipping time until the product arrives at the customer's address is 14 business days.
Can I exchange a piece if it doesn’t fit?
Yes, exchanges are possible within 30 days of delivery.Please note that customers are responsible for return shipping in case of a size issue.Since we don’t take body measurements, the customer is responsible for choosing the correct size at checkout. Once we receive the original item in unused condition, we’ll gladly send a replacement in the requested size.
What if my jewelry breaks or arrives damaged?
If your jewelry arrives damaged or breaks due to a manufacturing defect — no worries. We’ll send you a brand new replacement, free of charge.No repairs. No hassle. Just our promise to make it right.
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Ring Sizing Guide
Step 1: Select a ring that fits your finger perfectly.
Step 2: Measure the inner diameter in millimeters with a ruler.
Step 3: Use the below chart to determine your ring size.
Tip: If you're between sizes, go for the larger one.
| US | Diameter (mm) | Circumference (mm) |
|---|---|---|
| 3 | 14.0 | 44.1 |
| 3.5 | 14.4 | 45.4 |
| 4 | 14.8 | 46.6 |
| 4.5 | 15.2 | 47.9 |
| 5 | 15.6 | 49.3 |
| 5.5 | 16 | 50.5 |
| 6 | 16.45 | 51.9 |
| 6.5 | 16.9 | 53.1 |
| 7 | 17.3 | 54.5 |
| 7.5 | 17.7 | 55.7 |
| 8 | 18.2 | 57.1 |
| 8.5 | 18.6 | 58.2 |
| 9 | 19 | 59.3 |
| 9.5 | 19.4 | 60.9 |
| 10 | 19.8 | 62.3 |
| 10.5 | 20.2 | 63.4 |
| 11 | 20.6 | 64.9 |
| 11.5 | 21 | 66.2 |
| 12 | 21.4 | 67.5 |