Shipping policy

Ordering on website

Upon entering the order, a confirmation message will be sent to the buyer by email that the order has been received and it will be delivered to the address provided by the customer by an external shipping company. The company undertakes to prepare and pack the order up to 3 business days from the moment the order is received. Please note that the number of days is based on business days and therefore does not include weekends and holidays.
The process of accepting orders is done on business days (Monday to Friday) and will be entered on the following business day after the date of placing the order. The order will be delivered after the purchase process has ended, provided that the reception of the order has been carried out as required, that the customer owns a valid credit card that can be charged and provided that the credit company has approved it, and the execution of the transaction in United states. Alternatively, if the customer chooses to pay via PayPal, the company will collect the payment only after receiving confirmation from PayPal. The use and receipt of the authorization is subject to the terms of use and the privacy policy of PayPal and not of the site. It will be clarified that the customer must make sure to provide correct and accurate details at the time of the order. If incorrect or incorrect details are provided, the company will not be able to guarantee that the jewelry will reach its destination. If the jewelry is returned to the company due to the provision of incorrect details, the customer will be responsible for the payment for shipping and handling, and he will have no claims against the company.

Shipping

The company is not responsible for the shipping times and delays of the shipping company but is available to the customer to answer any problem. The company is not responsible for delays and/or delays in the delivery of the product as a result of events that are unexpected and beyond its control such as (but not limited to): breakdowns, delays, strikes, extreme weather, natural disasters, wars, wrong address entry, availability of the product in stock, stopping the product at customs and more .

As mentioned, the order preparation time is up to 3 business days, and the average shipping time to the customer's address is 14 business days, with a maximum of 30 business days.

 

 

 

They fought for us. We'll Fight For Them!
LETTER FROM THE FOUNDER

As an Israeli who fought in Operation Cast Lead, I returned from the battlefield not only with physical scars but also with the deep emotional wounds of Post-Traumatic Stress Disorder (PTSD). The trauma I experienced during the war has profoundly shaped my life, and I quickly realized how many other soldiers were facing the same battle after coming home.

Many Israeli soldiers, like me, continue to suffer in silence, their lives forever changed by the harsh realities of war. Too many have struggled with PTSD on their own, and sadly, some have lost the battle within. Service dogs have proven to be a powerful tool for healing, offering these veterans comfort, stability, and a renewed sense of purpose. However, the cost of training these dogs is out of reach for many.

That’s why I founded Kleopatra Jewelry—not just to sell beautiful pieces, but to make a real difference by contributing to the Israeli army. A portion of every purchase goes directly to funding service dogs for soldiers suffering from PTSD, helping them regain control of their lives.

This is not just about jewelry—it's about supporting those who have given so much to protect Israel. Every item you buy helps us provide a path to recovery for our brave soldiers, ensuring that they are not left behind in their struggles.

Thank you to everyone who has joined us in this mission. Together, we are making a lasting impact on the lives of Israeli veterans who need our support.

Nir.E , kleopatrajewelry CEO

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