Refund policy

Your satisfaction with Kleopatra Jewelry is our top priority.

You can choose to cancel your order within 48 hours of the confirmed order. If we do not receive a notice of cancellation within 48 hours, we will go forward with production and the return policy will apply.

Returns must be received within 14 business days of receipt of the package by our customer and will be refunded as long as the jewelry has not been worn, and are in its original purchased condition.

Upon return of the product please allow 2 weeks for your account to be credited.

In any case of return for exchange or cancellation of the purchase, the shipping cost will not be refunded.