Refund policy

Return & Replacement Policy

Thank you for shopping with us. We want you to love your jewelry as much as we do. Please review our policy below.

No Returns

We do not accept returns or offer refunds for any items purchased.

All sales are final.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery.

To report a damaged item:

• Email our customer service team at costumer.service@kleopatrajewelry.com

• Include your order number

• Attach clear photos showing the damage or defect

Once approved, we will arrange a replacement at no additional cost to you.
There is no need to return the damaged item.

Incorrect Item Sent

If we sent you the wrong item, please contact us within 48 hours of delivery with your order number and photos.
We will send you the correct item at no additional cost.