Refund policy

Your satisfaction with Kleopatra Jewelry is our top priority.

You can choose to cancel your order within 48 hours of the confirmed order. If we do not receive a notice of cancellation within 48 hours, we will go forward with production and the return policy will apply.

Returns must be received within 14 business days of receipt of the package by our customer and will be refunded as long as the jewelry has not been worn, and are in its original purchased condition.

Upon return of the product please allow 2 weeks for your account to be credited.

In any case of return for exchange or cancellation of the purchase, the shipping cost will not be refunded. 

They fought for us. We'll Fight For Them!
LETTER FROM THE FOUNDER

As an Israeli who fought in Operation Cast Lead, I returned from the battlefield not only with physical scars but also with the deep emotional wounds of Post-Traumatic Stress Disorder (PTSD). The trauma I experienced during the war has profoundly shaped my life, and I quickly realized how many other soldiers were facing the same battle after coming home.

Many Israeli soldiers, like me, continue to suffer in silence, their lives forever changed by the harsh realities of war. Too many have struggled with PTSD on their own, and sadly, some have lost the battle within. Service dogs have proven to be a powerful tool for healing, offering these veterans comfort, stability, and a renewed sense of purpose. However, the cost of training these dogs is out of reach for many.

That’s why I founded Kleopatra Jewelry—not just to sell beautiful pieces, but to make a real difference by contributing to the Israeli army. A portion of every purchase goes directly to funding service dogs for soldiers suffering from PTSD, helping them regain control of their lives.

This is not just about jewelry—it's about supporting those who have given so much to protect Israel. Every item you buy helps us provide a path to recovery for our brave soldiers, ensuring that they are not left behind in their struggles.

Thank you to everyone who has joined us in this mission. Together, we are making a lasting impact on the lives of Israeli veterans who need our support.

Nir.E , kleopatrajewelry CEO