Payment can be made with credit cards of the following types: Mastercard, Visa and American Express. Another payment option is PayPal

Kleopatre guarantees on all of its creations as long as it’s worn with care. There is no need to keep your receipt, we recognize all of our jewelry and are here for you if needed.

You can see our refund policy by clickng here

You can see our shipping policy bu clicking here

A one-year warranty is given to all jewelry (upon presentation of purchase confirmation and subject to its inspection by the company) for a manufacturing defect or a problem with the inlay. As part of the warranty, the company has exclusive discretion to choose whether to repair, win or give a new piece of jewelry.

If the size isn’t right, our studio will take care of resizing until the size fits you. Don’t hesitate to check out our size guide which will help you find the perfect fit.

Once you place your order, it is typically shipped within 3 business days M-F. To check for tracking, go to our Track Order Page and enter your Email Address & order number / Or your tracking number.

If you need to modify or cancel your order for any reason, please notify us as soon as possible via our contact form here.

order preparation time is up to 3 business days, and the shipping time until the product arrives at the customer's address is 14 business days.

Once an order ships, we are unable to make changes to the shipping address that you provided on the order.